Terms and Conditions
General
No goods will be dispatched until they are paid for in full.
Please inform Hampers of Cambridge and the courier as soon as possible, if you receive damaged goods. This does not affect your statuary rights as a consumer. See Acceptance of the Goods below.
Damaged or faulty goods must be returned to Hampers of Cambridge suitably packaged.
We will give all complaints our undivided attention and they will be investigated with the supplier involved. All complaints must be brought to our attention in writing. We will acknowledge the complaint within 5 working days and provide a timescale to resolution.
It is our policy to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, it is our policy that we do not exchange food, beverages or any other item that may have come into contact with the person.
Whilst every effort is made to supply all items and services listed on this Website, there are instances where this may not be possible. In these cases we shall substitute a similar item to the same, or greater value, and where reasonable we shall contact you to discuss any supply problems. You are within your rights to decline any substitutes offered.
In accepting these terms and conditions, if you are purchasing alcohol, you are confirming that you are over the age of eighteen and legally allowed to purchase alcoholic drinks.
Hampers of Cambridge reserve the right to withdraw or replace products or services.
We aim to ensure that the prices shown on our Website are correct, in the event an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.
None of these policies affect your statutory rights.
Delivery of the Goods
The Seller undertakes to use its reasonable endeavours to despatch the Goods on an agreed delivery date, but does not guarantee to do so. You are within your rights to cancel your order if the agreed delivery date cannot be met.
Most orders are normally dispatched within 3 days. However, we must ask you to allow up to 10 days for delivery.
If there is no reply from the delivery address when our Courier delivers your parcel they will try to deliver it on another occasion making sure to leave a card. It is the customers responsibility to respond to that card and arrange a delivery time suitable to them or collect the parcel from their local depot.
If no contact is made by the customer with the courier the parcel will be sent back to Hampers of Cambridge.
The parcel can be despatched again at the request of the customer but a second delivery charge will be made. However, if the customer wishes to cancel the order no refund can be made on the original delivery charge.
Cancellations Policy
Consumers have the right to cancel their order within 7 working days (starting the day after the day the goods are received) without reason.
Customers exercising their rights to cancel will receive a refund within 30 days of cancellation.
We regret that we cannot refund any extra postage expenses incurred by customers in returning goods, except where we have breached the contract.
Application of this cancellations policy to any perishable items or any food items unwrapped by the consumer is entirely at our discretion.